The server's firewall might be blocking the port TecDoc uses to communicate. Open Windows Defender Firewall , go to Advanced Settings , and create an Inbound Rule to allow the specific port used by your TecDoc database instance (commonly port 5432 for PostgreSQL or 1433 for MS SQL). 5. Address Corrupted Updates and Missing Licensing Data
Before changing any settings, locate your configuration file. In the new TecDoc directory structure, this file is typically named config.ini , settings.json , or tecdoc.conf , depending on your specific integration type (standalone desktop client vs. web server module).
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Modify the configuration file to enable verbose logging:
: For specific errors like "Tec-114" (invalid XML) or "Tec-115" (unspecified error), reaching out to TecAlliance support is the most direct path to a solution. The server's firewall might be blocking the port
when the software cannot find or read its vital configuration files. Quick Fixes Run as Administrator : Right-click the TecDoc shortcut or file and select Run as Administrator
Close all TecDoc processes via the Windows Task Manager ( Ctrl + Shift + Esc ). Press Win + R , type %appdata% , and press . Locate the TecDoc or TecAlliance folder. Address Corrupted Updates and Missing Licensing Data Before
What (e.g., Windows 10, Windows 11, Windows Server) are you running?
The server's firewall might be blocking the port TecDoc uses to communicate. Open Windows Defender Firewall , go to Advanced Settings , and create an Inbound Rule to allow the specific port used by your TecDoc database instance (commonly port 5432 for PostgreSQL or 1433 for MS SQL). 5. Address Corrupted Updates and Missing Licensing Data
Before changing any settings, locate your configuration file. In the new TecDoc directory structure, this file is typically named config.ini , settings.json , or tecdoc.conf , depending on your specific integration type (standalone desktop client vs. web server module).
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later.
Modify the configuration file to enable verbose logging:
: For specific errors like "Tec-114" (invalid XML) or "Tec-115" (unspecified error), reaching out to TecAlliance support is the most direct path to a solution.
when the software cannot find or read its vital configuration files. Quick Fixes Run as Administrator : Right-click the TecDoc shortcut or file and select Run as Administrator
Close all TecDoc processes via the Windows Task Manager ( Ctrl + Shift + Esc ). Press Win + R , type %appdata% , and press . Locate the TecDoc or TecAlliance folder.
What (e.g., Windows 10, Windows 11, Windows Server) are you running?
