No todos los retrasos dan derecho a una indemnización automática a través de esta consulta. El sistema bloquea las solicitudes en los siguientes escenarios:
: A voucher for a future trip, often offering a higher percentage (e.g., 150% or 200% value in some promotional periods). No todos los retrasos dan derecho a una
ℹ️ Cercanías / Rodalies / Media Distancia conventional have different thresholds (15, 30, 60+ min). IA11 is mainly for Long Distance / High Speed. IA11 is mainly for Long Distance / High Speed
Renfe structurally updated its voluntary punctuality commitment. The strict 15-minute and 30-minute thresholds for AVE lines were removed. The current standardized EU-aligned thresholds apply across AVE, Avlo, Alvia, Euromed, and Intercity trains: Delay Threshold Compensation Offered 50% refund of the ticket price 90 minutes or more 100% refund of the ticket price often offering a higher percentage (e.g.
Devolución del 100% del billete. La Regulación Actual (Modificación)
The (often associated with the "IA11" internal reference) is the digital portal where passengers can claim refunds for train delays based on the company's Punctuality Commitment . While the 2021 system was highly generous, the policy underwent a significant change on July 1, 2024, which now requires longer delays for the same compensation levels. Guide to Renfe Compensation (2021 vs. Current)
Para consultar el menú de indemnizaciones automáticas IA11 2021, los interesados pueden seguir los siguientes pasos: