Here is where many users get confused. The DVR password ( admin / 12345 ) is not always the same as the remote access password used in apps like Xmeye or SuperCam .
Most Multistar motherboards feature a physical reset button or two solder pads labeled "RST" near the storage battery. Disconnect the power, hold down the reset button (or short the two pads with a screwdriver tip), plug the power back in, and hold for 15 seconds. This restores the unit to factory settings, allowing you to log in using the default credentials and set a secure password immediately.
If you are setting up the device for the first time or have recently performed a factory reset, try these common Multistar and general DVR combinations: multistar dvr default password work
Wait approximately 10 minutes to allow the internal memory to clear.
Reinsert the battery, close the casing, and power the unit back on. Here is where many users get confused
Modern firmware disables default credentials entirely. The unit will force a password creation screen upon the first boot.
Scan this code using the mobile surveillance app linked to your system (like XMEye, BitVision, or Guarding Vision, depending on the exact Multistar OEM build). Disconnect the power, hold down the reset button
Check the back of the device or the internal motherboard for a small, recessed button labeled "Reset." Press and hold this for 15–30 seconds while the device is powered on to trigger a full factory wipe.