The SPLM software is not installed or configured on the client machine.
CADWorx indicates that the software is unable to read data from the SmartPlant License Manager (SPLM) server. This communication failure typically occurs because the client computer is not properly configured to connect to the license server or the license service itself is not active. Common Causes
As of December 31, 2024 , Hexagon no longer generates new license keys for the old SPLM system. If your organization has migrated, you must install the Intergraph Smart Licensing (ISL) Client instead of the old SPLM client.
Open the dashboard on the server.
Choose , select TCP , and specify the port utilized by your SPLM installation (check your SPLM options file, but verify if port 7502 or 7501 is explicitly blocked).
The SPLM service on the server is not running or has crashed. Software Mismatch:
Use a "ping" command or check network settings to ensure the server is accessible. Restart Services: cadworx splm error 7502
For users who continue to face error 7502 after trying the basic steps, these advanced techniques often provide the fix.
CADWorx users often encounter the frustrating SPLM Error 7502 during software startup or while attempting to pull a license from a server. This specific error indicates a communication failure between the workstation and the Intergraph SmartPlant License Manager (SPLM). Understanding SPLM Error 7502
Select > Select License Machine for Client . The SPLM software is not installed or configured
You are using an older version of SPLM that has been deprecated in favour of . Step-by-Step Solutions 1. Verify SPLM Client Configuration
Use the "Select License Machine for Client" option to point the software to the correct server name or IP address. 2. Check Network Connectivity