Verifying user credentials against the Vicidial database.
In advanced Vicidial configurations, AGC can be toggled via the Administration UI ( admin.php ).
Mastering the open-source contact center suite starts with understanding its beating heart: the agent interface. If you are configuring, customizing, or troubleshooting a predictive dialing setup, understanding how agc/vicidial.php functions is essential. This core PHP script is the engine that powers the Agent Screen in the Vicidial Open Source Contact Center Suite , bridging the gap between database servers, telephony hardware, and the user. agc vicidialphp work
They must select a disposition code (e.g., SALE, Answering Machine, Refusal, Call Back).
Tracking whether an agent is in a paused, active, or ready state. Verifying user credentials against the Vicidial database
Vicidial Public. Issues 1. Pull requests 1. 2. 4. 6. 7. 10. 12. 15. 21. 22. 24. 44. 45. 46. 47. 48. 49. 50. VicidialCSS/agc/vdc_db_query.php at master - GitHub
| Log Entry | Meaning | |-----------|---------| | AGC returning NO_LEADS_AVAILABLE | Hopper empty or all leads filtered out | | vicidial.php AGENT_DIRECT call | Agent is in manual dial mode | | AGC lead rejected - call time window | Lead’s phone number’s time zone is outside allowed hours | | AGC max dial attempts reached | Lead’s called_count > allowed_max | If you are configuring, customizing, or troubleshooting a
Within the agent screen, turn off:
: It's a web-based application that manages the dialing and disposition of outbound telephone calls. VICIDIAL offers features such as predictive dialing, which automatically dials a list of phone numbers and connects live calls to available agents.